Returns & Exchange
Cancellation by Us
Some situations that may result in your order being cancelled include inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We will contact you if your order is cancelled or if additional information is required to accept your order. If your order is cancelled after you have made payment, the paid amount will be reversed back to the account from which payment was made after deducting payment gateway charges unless the cancellation was necessitated because of errors or inaccuracies in this website in which case the full amount will be reversed.
Cancellation by You
To cancel an order, you must use the cancellation facility available on our website. Bulk buyers (other than custom made orders )may also cancel orders by sending us email at email@example.com. within the time stipulated in this Terms and Conditions. Cancellation over the telephone will be valid only if it is followed by an email request for cancellation sent to us from the buyer’s registered email id within 12 hours of the telephonic cancellation request.
Cancellation requests must be made within three hours of placing an order if such an order has been placed before 5 p.m. In case of an order placed after 5 p.m., the same may be cancelled before 8 a.m. on the following day. If the cancellation is made within the three-hour permitted time window, the amount paid by you will be reversed back to the account from which payment was made after deducting payment gateway charges.
Bulk buyers may be subject to certain additional cancellation rules/privileges the details of which can be obtained by contacting us while placing orders.
Return of Goods
Before you return our product , please understand how our products are made . All our products are handcrafted by traditional craft persons in India , resulting in each product being unique and slightly different from each other. irregular weaves, prints or a stitch are not considered defective products .
Products can be returned only if the product is defective or damaged. Chances of your receiving products that are defective or damaged is extremely rare as we maintain the strictest checks and controls over all products we ship to our buyers.
Compensation for products damaged during shipping will be the sole responsibility of the courier company and the insurance company insuring the shipment.
The following may be considered as defects:
- Fabric is torn and is not usable
- Weave damaged or torn
- Weight per meter varies more than 25%
The following are not considered as defects:
- Colour gap between what you saw online versus in real life. Different monitors display colours differently.
- Colour bleeding for a few washes. Instructions for such fabrics are mentioned on respective product pages.
- Rough finish in case of hand woven and hand printed fabrics.
- Irregular printing in hand block printed fabrics and its products
Requirements for products to be returned:
- The tags on the product should be intact.
- The product should be unwashed, unused, unstitched and in an undamaged condition.
- The item needs to be returned along with the original packaging.
To return an order, send us an email at firstname.lastname@example.org with your order number, image of the defective areas of the product, and a brief write-up about the problem within 3 days from the date of receipt of order. On acceptance of your request, a full refund shall be made on receipt of goods by us .
In case the order consists of multiple items and not all items are being returned, any bulk purchase discounts availed will be reduced pro rata to whatever is applicable if any on the net order value after return.
Reverse pick-up address of products to be returned has to be the same as the shipping address. In case our logistics partner is not able to cover the pick-up location, the customer shall return the package by "India Post", and share a scanned copy of the receipt via Email and /or Whatsapp. Itminan shall refund shipping charges as per the "India Post" receipt.
Any request of exchange against shall be fulfilled subject to the availability of the replacement fabric/product in the inventory on the date of receipt of returned products.
Exchange of products shall be calculated on the net payable price of the item(s) and not on MRP.
Final And Binding Decision On Cancellation And Returns
Any decision taken by “Itminan” in respect of cancellation or return or exchange of an order shall be final and binding on you. You hereby agree to not dispute the decision made by us and accept the decision regarding such cancellation.