International Shipping

We ship internationally to the
following countries and territories.
Don’t see yours listed? Drop in a mail to us.

Australia	Austria	Bahrain
Belgium	Canada	Egypt
France	Germany	Ghana
Indonesia	Italy	Jordan
Kenya	Kuwait	Lebanon
Luxembourg	Malaysia	Mauritius
Mexico	Netherlands	New Zealand
Nigeria	Nothern Ireland	Oman
Philippines	Portugal	Qatar
Rest of Africa	Saudi Arabia	Singapore
South Africa	Spain	Switzerland
Tanzania	Thailand	UAE
Uganda	United Kingdom	United States
Vietnam

 

Does itminan deliver to buyers abroad?

Yes, itminan accepts international orders. 

How long does it take to ship an international order?

Your orders will be shipped through DHL, India Post or other international courier company and will leave our office within 4-6 working days from the date of order placement. Delivery from the day of dispatch may upto 10-15 days

How is the shipping rate calculated for international orders?

Once you add a product to your shopping cart, you will find the shipping calculation for the same in the check-out page. Your order cost will be automatically calculated based on the weight of the selected products.

Does the customer have to bear the local taxes when order is received?

Each country has its own local taxes and duties and the same shall be borne by the customer. Some countries also have additional rules/requirements.

How does a customer make payment for international orders?

You can make your payment through any international bank cards.

Can international bulk orders be placed? 

Yes, we do take international bulk orders! You can get in touch with our team at itminanshop@gmail.com and place your order directly.

What is your Return Policy?

At Itminan, each piece is carefully packed and shipped with love.
Please note that we do not accept returns or exchanges on international orders.

We request you to kindly check all product details, size, fabric information and shipping address carefully before placing your order.

Before you return our product, please understand how our products are made . All our products are handcrafted by traditional craft persons in India , resulting in each product being unique and slightly different from each other. irregular weaves, prints or a stitch are not considered defective products . 

For damaged or incorrect items:
In the rare case that you receive a damaged or wrong product, please contact us within 48 hours of delivery with clear photos/videos of the package and product. Our team will review the issue and assist you accordingly.

Compensation for products damaged during shipping will be the sole responsibility of the courier company and the insurance company insuring the shipment.

The following may be considered as defects:

• Fabric is torn and is not usable
• Weave damaged or torn
• Weight per meter varies more than 25%

The following are not considered as defects:

• Colour gap between what you saw online versus in real life. Different monitors display colours differently.
• Colour bleeding for a few washes. Instructions for such fabrics are mentioned on respective product pages.
• Rough finish in case of hand woven and hand printed fabrics.
• Irregular printing in hand block printed fabrics and its products 

 

 

What is the Cancellation Policy on international orders?

To cancel an order, you can send us an email at itminanshop@gmail.com. Within the time stipulated in this Terms and Conditions. Cancellation over the telephone will be valid only if it is followed by an email request for cancellation sent to us from the buyer’s registered Email-Id within 12 hours of the telephonic cancellation request. 

Cancellation requests must be made within 3 hours of placing an order if such an order has been placed before 5 p.m IST . In case of an order placed after 5 p.m IST , the same may be cancelled before 5 p.m IST on the following day. If the cancellation is made within the three-hour permitted time window, the amount paid by you will be reversed back to the account from which payment was made after deducting payment gateway charges. 

Bulk buyers may be subject to certain additional cancellation rules/privileges the details of which can be obtained by contacting us while placing orders.

Do you have standardized prices for domestic and international orders?

International peripheries don’t weigh down the love we have for our customers. All our products are uniformly priced for countries across the world. It is only the shipping cost that varies based on the weight of the order and zip code of the country.  

Can I bill the order internationally and get it shipped to an Indian address?

Yes, you can pay internationally and get it shipped to any town or city in India. All charges will be as applicable on domestic orders.

How to contact customer support?

You are always most welcome to call us for more information or any sort of help. You can call or us WhatsApp at +91 76655-55517 between 10.30am and 7.00 pm ( IST ). You can also drop us an email at itminanshop@gmail.com and we will revert to you within 48 hours from Monday-Saturday, except Indian Public Holidays.

Are there some items which are restricted for international shipments?

Though we know after leafing through the website you would feel like buying everything, however, there are a few products that we don’t ship overseas. In this case, if the fabric is not compatible for shipping in your country, you will see a condition ticker on the product page itself and add to cart will be automatically disabled. Nevertheless, the restricted items are limited to a very few products. Can’t find your specific query? Don’t hesitate to get in touch with us!

Just drop us a mail at itminanshop@gmail.com